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Shipping & Returns

PhuketMakupArtist Studios are located in Europe but we are American. The company is register in the US and is owned and run by Americans. MakupArtist also warehouses most halloween products, wigs and Female masks in Ohio especially for faster shipping during Halloween and during different times of the year. Please write us for info about our inventory in the US. We do not do any custom work in Ohio so any orders place that require custom work will be done in our Studios in Europe.

ShippingInternational shipping has really change in the last five years, what once took five days to accomplish takes fifteen days to most countries. We have no idea why it should take so long except there are extra inspections on all packages. All our shipping goes to Germany out of Frankfurt and will take about 3-4 days to reach your country. . All packages are shipped standard with an international small packet registered and insured tracking number that will require your signature to receive. This number in most countries will show up on your counties web tracking page. Canada is a good example of this with the tracking even showing arrival at the airport and entrance into customs and the full tracking locations. The US on the other hand does not track the package till after it is sign, scanned and delivered to you. Always plan on delays with the post these days as they check for bombs. We do not take responsibility for our post office nor do we take responsibility for the post in your country.

FedexFed Ex is dead for us as they are cost prohibitive. Most of our express shipping goes EMS these days and they average 5-7 days to most countries. Of course we are not the post office and these are services provided by the post and beyond the scope of our control. Always give yourself plenty of time for an international package, if you don't it will always turn out bad. We do not take responsibility for our post office nor do we take responsibility for the post in your country.

DiscreeteAll packages are shipped discreetly in a brown envelope. A return address is required with our name on it and we place a value below $24 so most duties on your order will be avoided. We must put something on the customs label so it will generally read latex mask. If you wish to have us completely remove the return address and or change the custom label to anything in particular please contact us with this information.

PartyOur products are fun and we want you to enjoy your purchase process with us so please take a little extra time to make sure your order info is accurate as it is really a shame when packages travels a great distance to come back to us. Please also be patent with the required shipping time and allow the post office to work. Of course we will track any order you wish but staff time away from orders will cause us to slow down so just relax if you can. If you do wish us to track something please be sure to provide your full name and address when you write to us and an order number or payment reference so it is much easier to look up your order. Most people use four or five names these days and as many or more emails so the more info we have the faster we can respond to your concerns. We really appreciate your business and want to make sure you are well taken care of.

cancel orderCanceling an Order

1. If you wish to cancel your order:

  1. you can notify us by email before we have dispatched the goods to you;
  2. or
  3. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. You will need to issue us a request for return and we will send you a return authorization. This will allow us to better track your return.
2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
  1. in the event that the product has been used, tried on or absolutely used in anyway. Because of the nature of our goods we will be very strict about this as I am sure you would not want us to sell you something that someone else has worn.
  2. to any products that we have made or customized specifically for you
The provisions of this clause 4 do not affect your statutory rights.

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